10ⁿ Agentic Service Platform
From the first question to the certificate, in Arabic or English. The agents file. Your staff decide.
Summary: The 10ⁿ Agentic Service Platform is our agentic AI platform for UAE government services and enterprise operations. Its AI agents answer from your systems of record, prepare and file applications, send payment links, report status, and hand a case to a person with the whole conversation attached. They work in Arabic and English, on the website, on WhatsApp and by voice. Any action that changes a record waits for a confirmation that the tool itself enforces, and every model call and tool call is written to an audit trail. The platform runs on Microsoft Azure UAE North; in our demo its language models run on global deployments, and every answer says so.
Watch the platform work
See it working on a service like yours
We run the demo live with you: a licence renewal from the first question to the certificate, in Arabic and English, a handover to an officer, the operations dashboard and the audit trail. It runs on simulated government systems with fictional people, records and fees. The demo runs its language models on global Azure deployments, and every answer says so; production uses a UAE-processed model route.
What the agentic AI platform does
| What the agents do | How the platform keeps it safe | In the demo |
|---|---|---|
| Answer questions on services, requirements and fees | Fees and requirements come from the system of record through a tool; the knowledge base holds descriptions only | Yes |
| Prefill and file an application | Each field is labelled with its source. The customer confirms the exact details, and the filing tool sends them once, with one idempotency key per draft | Yes |
| Send a payment link, the status and the certificate | Payment runs on the authority’s payment page. The agent’s tools take no card data | Yes, on a simulated payment page |
| Hand the case to a person | The officer gets the transcript, identity and application, and replies inside the customer’s chat | Yes |
| Refuse what it may not do | Fee waivers, self-approval and typed instructions to override the rules are blocked before any model call | Yes |
| Record what happened | Every model call and tool call, with the model version, a hash of the arguments, the outcome and the latency | Yes, in the audit browser |
Inside the platform
How a government service runs on the platform
- The customer asks in Arabic or English on the website, on WhatsApp or by voice. A front-door agent identifies the service and routes the request.
- The customer signs in with UAE PASS before the agent opens any personal record (a simulated screen in the demo).
- The agent reads the record and the service rules from the entity’s systems, prefills the application and labels where each field came from.
- The customer confirms the exact details. The filing tool checks identity, ownership and the confirmation, then files once.
- The entity’s systems price, decide and issue. The agent returns the payment link, the status and the certificate.
- At any point the customer can ask for a person. The officer sees the transcript and takes over the chat.
- Every model call and tool call lands in the audit trail with the model version, an argument hash, the outcome and the latency.
Results we publish
| Demo | What it does | Test result | Response time |
|---|---|---|---|
| Government services assistant | Renewals, fees, payment links, certificates and handover, in Arabic and English | 42 of 42 cases: 24 quality, 18 safety | Median 2.8 s server time per turn, p90 4.8 s |
| Case-management agents | A coordinator and two specialists check documents against policy and draft a recommendation for a reviewer | 30 of 30: 10 English and 10 Arabic policy questions, 5 decisions, 5 prompt-injection probes | 30 to 65 s per full case, 8 to 10 model calls |
| Library assistant with a 3D avatar | Catalogue and full-text answers with citations, Arabic voice | 20 of 20; groundedness 4.74 and relevance 4.89 out of 5 | Median 4.1 s, p90 5.3 s |
Every run uses live models, so results move between runs. The evaluation page shows how the tests work and what failed before these results.
Where it runs
The platform runs in Microsoft Azure UAE North: agents, tools, records, audit and speech, with Azure AI Search in the same region for the demos that search documents. Where the language model processes data depends on the deployment type. The demo uses global deployments and labels every answer. Production uses a UAE-processed model route: regional provisioned capacity in UAE North or a UAE sovereign cloud endpoint. For entities that need everything on their own premises, we design the same stack for their Kubernetes cluster and GPU servers. The data residency page lists each component and what still crosses the border, such as WhatsApp traffic through Meta.
Beyond government services
The same agents, tools and controls carry other work. Working demos we have written about:
- A trader intelligence desk that joins data across a commodity trader’s systems, and screens the buyer, the ship and the book for sanctions.
- A bilingual library assistant with a 3D avatar, and what native Arabic speakers caught in its voice.
- Our method for turning a million scanned pages, Arabic included, into text an assistant can search.
For banks and real estate developers we scope the same pattern for KYC document checks, complaint triage and WhatsApp lead response.
Who builds it
10ⁿ Tech is a Dubai technology company, formerly NNTC, and has held the Dubai AI Seal since 22 October 2026. Our agentic AI delivery team is based in the UAE. Our rule: engineers and coding tools work on code and synthetic data, and in production, data, logs and transcripts stay with named UAE-based staff. Our earlier AI work includes facial-recognition KYC for Oman Arab Bank (2021), AI smart glasses for Dubai Police (2019), a smart-parking digital twin for Tahakom (2023) and AI-assessed VR training for the Abu Dhabi Monitoring and Control Centre (2026).
Want to see it on your own service? We run the demo live with you, in Arabic or English.
Related: AI agents for government in Dubai, on-premise AI in the UAE, self-hosted enterprise AI, AI companies in the UAE.
Frequently asked questions
What is an agentic AI platform?
Software that lets AI agents carry out work through tools: read a record, fill in a form, file it, send a payment link, open a case for a person. A chatbot stops at the answer. On the 10ⁿ Agentic Service Platform the agents act only through the client’s published interfaces, and any action that changes a record waits for a confirmation the tool enforces.
Can we see it working?
Yes. Request a demo and we run it live with you, on simulated systems with fictional customers, including attempts to break it. The walkthrough videos on this page show the same flow.
Does our data stay in the UAE?
The platform runs in Azure UAE North, and production uses a UAE-processed model route. Two channels cross the border by their nature: WhatsApp messages pass through Meta, and a third-party voice service, if you choose one, processes speech outside UAE North. The demo uses global model deployments and says so on every answer.
Who owns what when the contract ends?
The platform and its code stay with 10ⁿ Tech. You own your data, prompts, knowledge content, service rules and workflow configuration, and receive them in documented formats.
How do we start?
With one service and one number to move, such as time to complete or the share of cases handed to staff. See pilot and delivery.
